Universal Intake "Agent"

The Universal Intake is an AI-powered entry point that engages users in a guided conversation to understand their housing-related issue. Instead of asking users to complete a static form, it collects information dynamically, asking the right questions based on what the user shares.

As the conversation progresses, the tool identifies the user’s primary issue—such as eviction, housing conditions, or rental assistance—while also capturing key details like urgency, notices received, and potential risks.

Once enough information is gathered, the system can direct the user toward the most relevant next step, whether that is a resource, referral, or pathway for support.

This feature is designed to streamline intake, improve the quality of information collected, and ensure that individuals are connected to the right support more efficiently.